Getting Started
A Guide to Account and Company Settings
Account & Access
Creating and Removing Users
Get Started with Brainfish
Getting Started: Navigating the Brainfish Platform
Getting Support for Brainfish, Including Slack Support
Help & Support
How to Activate a Suspended User Account
How to Add a Team Member
How to Filter Members by Status
How to Manage Team Members and Groups
How to Manage Your User Profile and Preferences
Is there a community forum?
Language and Localization Support
Managing Profile and Dashboard
Managing User Accounts
Onboarding
Platform Overview
Pricing
Quickstart
Reference
Stuck Logging In?
What is Brainfish
Why Brainfish for enterprise
Advanced
Accessing Video Upload Settings as Super Admin
Actions
Adding Custom Properties and Events for User Tracking
API
API Reference
Brainfish MCP Server
Catalog and CatalogContent Management
Connect your agents to Brainfish with A2A and MCP
Get company search queries
Guide: Setting up a Client Action
Guide: Setting up an API Action
How to Configure and Test an API Action
How to Connect MCP Using Claude
How to determine what Widget version is installed
How to implement Client Actions in a React Native app (via WebView) [ALPHA]
How to Integrate Brainfish API with WhatsApp for Automatic Responses
Install Brainfish in a Mobile App
MCP Server
Understanding Isolation and Group Isolation Flags
Use JSON Schema with API actions and client actions
Using Import, Export, and API Tokens
Widget SDK
Distribution
Adding Additional Teams Channels to an Agent
Agent Identity (Using identities to improve accuracy and context)
Agent Identity Templates and Automatic Business Context in Brainfish
Agents
Applying Custom Fonts to Your Help Center (Including CDN/Cache Behavior)
Attaching Images to Questions
Authenticated help centers
Brainfish Agent Setting: Include Business Context
Brainfish Assist (Chrome Extension & Instant Answers Overview)
Brainfish Integrations: Embed Apps in Articles and Sync External Data Sources
Brainfish Search Bar & Pop-up Modal Guide
Brainfish Widget - Contextual Help
Brainfish Widget Overrides Guide
Citation Configuration and Behavior in Brainfish Search Responses
Configuration options not appearing in Help Center?
Configuring Advanced Agent Settings
Configuring Custom Instructions and Article Depth
Configuring GitHub App Inbox Settings in Your Help Desk
Configuring Region Segmentation for Agents
Configuring the Handoff Action
Configuring Web Agents
Configuring Your Agents
Connecting Slack Channels in the Dashboard
Connecting the Front Integration
Creating and Configuring a Help Center Agent (Including Suggested Follow-up Actions)
Creating URL Redirect Rules for Ambient Knowledge
Custom Links
Customising the Help Center for Your Brand
Customizing Your Help Center Agent Appearance
Designing and Positioning Agent Identities for Specific Use Cases
Disconnecting Channels and the Teams Integration
Domain Configuration
Editing an Agent's Settings
Escalating to a Live Agent as a Customer
Guidance & Nudges: A Complete Guide to Creating, Configuring, and Publishing Nudges
Handoffs & Actions
Help Center
How collections and sections appear in the Help Center
How endpoints are ordered in your API Reference
How Guidance Nudges Work in Brainfish
How to Add a Knowledge Source to an Agent
How to Add a Zendesk Data Source
How to Change the Name of an Agent
How to choose article sort order on your Help Center
How to Configure a Custom JavaScript Callback for a Handoff Action
How to Configure an Agent
How to Configure and Manage the Microsoft Teams Integration
How to Configure Custom Instructions and Response Style for AI Agents
How to Connect to Salesforce Using an External Client App
How to Create a Custom Home Page for Sidebar Layout
How to Create a New Slack Agent
How to Create an External Client App in Salesforce
How to Create and Define a New API Action
How to customise the Popup logo
How to Disable the Disclaimer in Popup Settings
How to enable Region Segmentation
How to Integrate Brainfish Widgets with Google Tag Manager: A Step-by-Step Guide
How to Manage Agents
How to Preview the Help Center
How to Set a Custom Mount Target for Your Pop-up Widget
How to Set Up 301 Redirects in Help Center
How to Set Up a Custom Domain
How to Set Up a Custom Home Page (Sidebar Layout)
How to set up an Intercom Handoff in a Brainfish Agent or Handoff Action
How to Set Up and Configure the Slack Agent
How to Set Up Multiple Help Centers in Brainfish
How to Set Up Zendesk Handoff Actions
Human Handoff Integrations
Implementing Brainfish Popup Agent With Custom Button
Including Query Details in Support Handoffs from the AI Assistant
Installing Brainfish in Micro-UI Architectures
Integrate and Manage Slack Agents
Integrating Brainfish Widgets with Angular
Integrating Brainfish Widgets with HTML
Integrating Brainfish Widgets with React
Integrating Brainfish Widgets with Salesforce Lightning Web Components (LWC)
Integrating Brainfish Widgets with Solid.js
Integrating Brainfish Widgets with Vue
Integrations
Knowledge Grouping: Segmenting Answers
Managing and Customizing Agents
Managing Handoff Chats in Zendesk as an Agent
Migrating a Live Custom Domain (Zero-Downtime Switchover)
Migration Guide: Upgrading to the New Brainfish Popup Widget
Moving Channels Between Agents
Navigate to a specific region
Nudges & Guidance
Salesforce Email Agent Integration
Salesforce Handoff Integration
Setting Up Front Ticket Handoff
Setting up JS Callbacks with AI Action Buttons
Simulation: Test Your Agent
Slack Integration Permissions
Testing the Handoff Workflow
Troubleshooting Agents
Using the Widget History Tab
Widgets & embedding
Zendesk Handoff Integration
Zendesk Live Agent Handoff
Knowledge
Accessing and Reviewing Session Replays
Adding Content to the Brainfish Knowledge Base
Ambient Agent FAQs
API Docs for Help Center
Articles 101
Brainfish Auto-Discovery of Sessions and Knowledge Creation
Brainfish Auto-Discovery of Sessions and Knowledge Creation from Slack
Brainfish for Product Marketing
Brainfish MCP — Use Brainfish Inside Claude
Brainfish OAS GitHub Actions Sync
Brainfish Session Auto-Discovery and Sampling Behavior
Can I Download Videos Recorded in the Brainfish Knowledge Platform?
Collections 101 (Creating, Visibility, and Public Help Center Access)
Configuring Knowledge Sources for Brainfish Assist (Chrome Extension)
Connecting a New External Data Source
Create Knowledge from GitHub PRs
Creating a Knowledge Base Article from a Messaging Conversation
Editing and Managing Draft Articles
External Data Sources
Freshdesk Knowledge Sync
Generate articles from Slack threads with @Brainfish
Generate, Review, and Publish Knowledge Base Article Suggestions from Videos, Session Replays, Slack, and APIs
Generating Knowledge Base Articles from Video Content
Get the Slack Bot Token
HelpJuice Knowledge Sync
Helpscout Knowledge Sync
How do I enable the Content Sync?
How sessions are selected for AI generation
How to Automatically Create Knowledge Base Articles from Videos
How to Connect Confluence as an External Data Source in Brainfish
How to Create Nested Articles for a Rich Content Hierarchy
How to Edit a Collection's Name
How to embed a custom iFrame
How to embed videos in articles
How to Export and Import Articles from Brainfish CMS
How to Filter Documents in Knowledge
How to get an Intercom access token
How to Integrate Brainfish with Confluence for AI-Powered Knowledge Search
How to Manage a Knowledge Base Article
How to Manage Your Knowledge Base Articles
How to Optimize Articles for AI Ranking
How to Record Your Screen to Create Content
How to Review and Approve Generated Answers
How to Stop a Screen Recording
How to Use Advanced Article Management Options
How to Use Explicit Matching for Knowledge Sources
How to Use the Document Filter
How to Use the Knowledge Search Feature
HubSpot CSV Export
Integrations, apps & use cases
Intercom Knowledge Sync
Knowledge basics
Knowledge Templates
List of Editor Integrations
Managing your knowledge base
Microsoft Teams Integration
Migrating and Bulk-Importing Content
Navigating Nested Folders
Navigating to the Documents Section
Notion Knowledge Sync
OpenAPI Specification (OAS) API Documentation Sync
Readme V2 Knowledge Sync
Search & Organisation
Setting Up and Managing Team-Specific Knowledge Instances
Speaking instructions to Brainfish while you record
Sync Slack Channel Messages into Brainfish
Syncing Your Google Drive Content
Understanding and Publishing Unpublished Changes in Articles
Using Brainfish to Generate Product Marketing Knowledge Articles from Videos and Session Replays
Using the article editor
Using the Managed CMS to Create Content Collections
Video Upload Limits for Articles and Video-to-Article Generation
Website Knowledge Sync
Writing & editing articles
Zendesk Knowledge Sync
Analytics
Article statistics
Brainfish Hosted Help Center Website Analytics
Brainfish Themes: Understand your customers better at scale
Filtering and Reviewing Query Analytics
Health Checks
How do I export themes or sub-themes?
How to Filter Analytics by Query Status and User Feedback
How to Filter Analytics Data
How to Filter Analytics for Brainfish-Handled Sessions
How to Inspect and Correct AI-Generated Answers
How to Inspect Conversation Threads in Analytics
How to See User Queries and Generated Answers
How to Use Source Filters and Combine Multiple Filters in Analytics
Managing and Reviewing Analytics
Navigating Between Analytics and Knowledge Base
Navigating the Analytics Page
Overview & Navigation
Performance & Themes
Threads & Filtering
Tracking and Navigating Analytics: Identifying Users, Searching Threads, and Exporting Data
UTM Parameter Guidelines for Article Links
What is Answer Rate?
Security & Compliance
Authentication
Brainfish Privacy and Security Features
Compliance Measures
Data Privacy with a Cookieless Approach.
Data Security
FERPA Compliance
GDPR
How can I authenticate users from my website to the Help Center?
How does Help Center Authentication work?
How to Configure Company Details and Security
How to Configure OAuth and Security for a Salesforce App
Privacy & Data
Security in Software Development
Session Recording Privacy
Setting Up a DNT Tag for Brainfish AI Agent