Brainfish Agent Setting: Include Business Context
1min read
Overview
The Include Business Context switch is an advanced agent setting in the Brainfish Platform that helps an agent stay aligned with a customer’s product, terminology, and knowledge base.
What the setting does
When Include Business Context is enabled, the agent:
- Learns context from the customer’s knowledge base by automatically extracting relevant product and business context from available knowledge.
- Retains domain-specific vocabulary so responses match the customer’s terminology and naming conventions.
- Updates context as knowledge changes (it is not a static prompt). As the knowledge base evolves, the business context evolves with it.
- Reduces answer drift by keeping responses grounded in the customer’s actual business and product context.
Where to find it
- Located in Agent advanced settings.
- Described as an L2 (Layer 2) setting.
Access and default behavior
- The switch is currently superadmin-only (not visible to regular customers).
- There is no documented policy decision confirming whether it should be enabled by default for all customers.
Guidance: should it be enabled by default?
This is a product decision. Before enabling it by default across customers, align internally on:
- Readiness for broader rollout (beyond superadmin-only access)
- Cost/performance impact, since enabling the feature may pass additional context to the answer service
- Whether the superadmin gate is intentional long-term behavior or a temporary testing/validation precaution
Additional information
- At the time of this conversation, there were no existing support docs for this switch; information was sourced from internal discussion.
Next steps
- Publish this article (or an expanded version) to close the documentation gap.
- Confirm internal ownership and decide:
- Whether to keep the setting superadmin-only
- Whether to enable it by default for new and/or existing customers
- Any guardrails (e.g., rollout plan, performance monitoring) needed for wider adoption