--- title: "Compliance Measures" description: "Brainfish is an advanced Artificial Intelligence solution designed to propel customer support services to higher efficiency, productivity, and satisfaction for your business via instant self-service." canonical_url: "https://help.brainfi.sh/articles/compliance-measures-3iV1U53kEK" md_url: "https://help.brainfi.sh/articles/compliance-measures-3iV1U53kEK.md" --- # Compliance Measures Brainfish is an advanced Artificial Intelligence solution designed to propel customer support services to higher efficiency, productivity, and satisfaction for your business via instant self-service. ## How does it work? Brainfish uses proprietary AI models fine-tuned specifically for providing self service answers to customers through generative AI search. This allows your human staff to focus on more complex tasks, improving overall customer service quality. ## Tuned for Compliance Ensuring compliance while providing excellent service is vital especially in industries like financial services, where every interaction and transaction need to be accurate and secure. Brainfish’s AI models are designed with an intricate understanding of financial sector norms, regulations, and compliance requirements and therefore ensures that every AI-generated response adheres to your company's compliance demands. However, AI is not perfect, as it is predictive in nature, and can adjust joining words here or there to tailor questions to customer queries. Hence why we have built the following compliance measures into our platform: ### Machine Learning Guardrails Brainfish has robust ML Guardrails set up to monitor and manage system performance. These limit the deviation of AI-generated responses from the approved company content. This feature is crucial in maintaining data integrity and ensuring compliance with regulatory standards. ### AI-Generated Answer Disclaimer Understanding the importance of transparency, Brainfish includes a disclaimer under each AI-generated answer, notifying customers that the responses are powered by AI. This way, users are made aware that they're interacting with an AI, ensuring appropriate transparency and trust. ### Personalised Implementation of Brainfish To incorporate Brainfish into your customer service framework, we will work closely with your team to understand your specific business needs, the nature of your customer interactions, and your regulatory environment. This will help customize Brainfish to deliver the best results for your institution and clients. Brainfish is an advanced Artificial Intelligence solution designed to propel customer support services to higher efficiency, productivity, and satisfaction for your business via instant self-service. ## How does it work? Brainfish uses AI grounding through a RAG (Retrieval-Augmented Generation) system to provide self-service answers to customers. We use a combination of leading AI models including Gemini, Claude, and OpenAI models. This allows your human staff to focus on more complex tasks, improving overall customer service quality. ## Security & Compliance Certifications Brainfish holds **ISO 27001:2022** and **SOC 2 Type II** certifications to comply with enterprise-grade global security and compliance requirements. We are also GDPR compliant for customers with data residency requirements. Brainfish is also registered in SAM.gov with an active CAGE Code, supporting procurement requirements for government and education customers. ## Tuned for Compliance Ensuring compliance while providing excellent service is vital especially in industries like financial services, where every interaction and transaction need to be accurate and secure. Brainfish's AI models are designed with an intricate understanding of financial sector norms, regulations, and compliance requirements and therefore ensures that every AI-generated response adheres to your company's compliance demands. However, AI is not perfect, as it is predictive in nature, and can adjust joining words here or there to tailor questions to customer queries. Hence why we have built the following compliance measures into our platform: ### LLM Guardrails Brainfish has robust LLM Guardrails set up to monitor and manage system performance. These limit the deviation of AI-generated responses from the approved company content. This feature is crucial in maintaining data integrity and ensuring compliance with regulatory standards. ### AI-Generated Answer Disclaimer Brainfish supports an optional disclaimer under AI-generated answers, notifying customers that the responses are powered by AI. This is configurable per customer — it is not displayed by default. Contact your Brainfish account team to enable it for your deployment. ### Personalised Implementation of Brainfish To incorporate Brainfish into your customer service framework, we will work closely with your team to understand your specific business needs, the nature of your customer interactions, and your regulatory environment. This will help customize Brainfish to deliver the best results for your institution and clients.