Configuring GitHub App Inbox Settings in Your Help Desk

Summary

Learn how to configure which inboxes the GitHub app will appear in. This final step allows your team to access the app's features where they are most needed.

When to Use This

Use this guide after you have successfully installed and authorized the GitHub app and have been redirected back to the help desk application. This is the final step to make the integration available to your team.

Configuring GitHub App Inbox Settings in Your Help Desk 1280x720

Step-by-Step Instructions

1. Access App Settings: After being redirected from GitHub, you will land on the GitHub app's configuration page within your help desk.
2. Locate Inbox Options: Find the "Inboxes" section, which contains a dropdown menu labeled "Choose which inboxes will display this app."
3. Select Inboxes: Click the dropdown menu to see a list of your available inboxes. Check the box next to each inbox where you want the GitHub integration to be active.
4. Save Your Changes: Once you have selected all desired inboxes, click the "Save" button. A green notification will appear confirming that the "Settings saved successfully."

Common Questions (FAQs)

Can I change which inboxes the app appears in later? Yes, you can return to the app's settings at any time (Manage > Apps > GitHub) to add or remove inboxes and then save your changes.

What if I accidentally select the wrong inbox? Simply uncheck the incorrect inbox from the list and check the correct one. Click "Save" to update the configuration.

Troubleshooting Tips

• "Save" Button is Unresponsive: If the "Save" button is disabled, ensure you have made a change to the selection. If you haven't selected any inboxes, the button may not be active.
• Settings Don't Save: If you receive an error or the settings do not appear to save, try refreshing the page and repeating the steps. If the issue persists, check your user permissions to ensure you are allowed to manage app configurations.