---
title: "Configuring the Handoff Action"
description: "Summary"
canonical_url: "https://help.brainfi.sh/articles/configuring-the-handoff-action-4y9ahqeuKg"
md_url: "https://help.brainfi.sh/articles/configuring-the-handoff-action-4y9ahqeuKg.md"
---
# Configuring the Handoff Action

## Summary

Once the integration is connected, you need to define an Action that utilizes it. This section explains how to configure the Handoff Action to route tickets to the correct Front inbox.

## When to Use This

Follow these steps after you have successfully connected the Front integration in the Settings menu and are ready to make the feature available to users.

## Step-by-Step Instructions


1. Go to the **Actions** screen and click **Create new action**.
2. Select **Handoff Action** (or "Front Ticket Handoff" if you have named it).
3. Under the configuration options, select **Front Ticket** as the integration.
4. In the **Inbox** dropdown, select the specific channel (configured in the previous step) where tickets should be sent.
5. (Recommended) Toggle on **Attach conversation transcript**. This creates a text file containing the chat history and attaches it to the ticket in Front.
6. Click **Add** to add the configuration to the action.
7. Select the agents this applies to (usually "All") and click **Save & Publish**.

[Screen Recording 2026-03-10 at 10.02.34 PM.mov 3024x1964](https://help.brainfi.sh/api/attachments.redirect?id=eb321dcd-81b0-41ce-9a0b-57bdf3066127&start=92&end=133)