Writing & editing articles
This section covers everything about creating, structuring, and maintaining articles inside Brainfish's Managed CMS — your built-in content management system for the knowledge that powers your AI agents and your Help Center.
If you've connected an external source (Notion, Zendesk, Confluence, etc.), most of those articles arrive read-only and sync automatically. Articles created in Managed CMS are the ones your team writes and edits directly — drafts, rewrites, internal-only references, and the canonical version of customer-facing content.
What lives in this section
Concepts
-
Managed CMS — overview — what Managed CMS is and how it sits alongside external sources.
-
Articles 101 — creating, moving, deleting, and restoring articles.
-
Collections 101 — grouping articles into public or internal collections.
Day-to-day editing
-
Using the Managed CMS Editor — Markdown, WYSIWYG, the AI writing copilot, and rich content blocks.
-
How to Manage Your Knowledge Base Articles — statuses, sorting, and publishing.
-
Editing and Managing Draft Articles — drafts, previews, and per-Help-Center preview.
-
How to embed videos in articles — MP4 embeds up to 500 MB.
-
How to embed custom iFrames — embedding Canva, Figma, and other external content.
Importing and exporting
-
Migrating and Bulk-Importing Content — drag-and-drop Markdown, Notion HTML, Zendesk, and the platform-team migration service.
-
How to Export and Import articles from Brainfish CMS — full export/import workflow.
-
HubSpot CSV Export — exporting Brainfish content for a HubSpot Knowledge Base import.
Optimization
- How to Optimize Articles for AI Ranking — structure, headings, and embedding-friendly language.
Related
-
For organizing content (collections, folders, nesting, explicit matching) see Search & Organisation.
-
For pulling content in from external systems, see How to Connect, Sync, and Manage External Data Sources.
-
For turning conversations, videos, and sessions into articles, see Generate, Review, and Publish Knowledge Base Article Suggestions.