---
title: "Help & Support"
description: "Stuck using Brainfish? This section has everything you need to get unblocked, find a plan that fits, and reach our team."
canonical_url: "https://help.brainfi.sh/articles/help-support-NVXiGcFeCK"
md_url: "https://help.brainfi.sh/articles/help-support-NVXiGcFeCK.md"
---
# Help & Support

Stuck using Brainfish? This section has everything you need to get unblocked, find a plan that fits, and reach our team.

## Can't log in?

Brainfish is passwordless — there's no password to reset. If you're having trouble signing in, see [Stuck Logging In?](/articles/stuck-logging-in-GG632DqjjJ) for the magic-link and Google sign-in flows.

## Need help using the product?

See [Getting Support for Brainfish, Including Slack Support](/articles/getting-support-for-brainfish-including-slack-support-fRX0hvSA8Z) for the four ways to reach us:

1. Ask for help in Slack (if the Brainfish assistant is installed in your workspace).
2. Search the Brainfish Help Center for self-service answers.
3. Email `hello@brainfi.sh` — we respond 24/5.
4. Use the community forum for broader "how do you do X?" questions.

## Pricing and plans

See [Pricing](/articles/pricing-6pUNgIz6D6) for the core platform, add-ons, and startup / enterprise plans.

## Status and uptime

For the latest on outages and uptime, see the [Brainfish status page](https://status.brainfi.sh).

## Where we operate

Brainfish headquarters are in Sydney, Australia and San Francisco, USA, with primary operations in Australia, San Francisco, and India. We respond to support queries 24/5.