---
title: "How to choose article sort order on your Help Center"
description: "Summary"
canonical_url: "https://help.brainfi.sh/articles/how-to-choose-article-sort-order-on-your-help-center-AxW1rQI05y"
md_url: "https://help.brainfi.sh/articles/how-to-choose-article-sort-order-on-your-help-center-AxW1rQI05y.md"
---
# Summary

Choose how articles are listed inside each category on your public Help Center — for example, alphabetically by title, by newest first, or in the same order you use in Knowledge.

This setting applies to:

* Category pages (when a visitor opens a collection and sees its article list)
* The site-wide **Articles** view
* The sidebar article list under each collection

It does **not** change the order of collections or sections on your home page — only the articles **within** each collection.

***

## Where to find it

<br />

![Article Sorting](https://help.brainfi.sh/api/attachments.redirect?id=861ccc2f-b832-4cee-a6bc-e15c0276b34c " =1994x1092")

1. Go to **Agents** in the sidebar.
2. Open your **Help Center** channel.
3. Expand **Knowledge Settings**.
4. Scroll to **Article sorting** (below Sections).
5. Pick a sort method from the dropdown.
6. Click **Save changes**.

Changes apply to the live Help Center after you save.

***

## Sort options

### Which option should I pick?

* **Title** — Best when visitors browse by name and you want predictable alphabetical lists.
* **Created date** — Best when you publish new guides often and want the latest content surfaced first.
* **Updated date** — Best when you refresh existing articles regularly and want recently updated guides to stand out.
* **Matching knowledge base** — Best when you have carefully ordered articles in Knowledge (e.g. a getting-started sequence) and want the Help Center to follow that exact order.

***

## Using "Matching knowledge base"

When you select **Matching knowledge base**, Brainfish mirrors the article order from your Knowledge sidebar for that collection.

To change the order:

1. Go to **Knowledge**.
2. Open the collection.
3. Drag articles into the order you want.
4. Return to **Agents → Help Center → Knowledge Settings** and confirm **Matching knowledge base** is selected.
5. Save your Help Center settings if you made other changes.

Only **published** articles that are enabled for the Help Center appear on the public site. Draft, archived, or internal-only articles are not shown, regardless of sort setting.

***

## What visitors see

On a **category page**, visitors see the top-level articles in your chosen order.

On the **Articles** page (when enabled on your site), each collection is shown as a group with its articles listed in the same order.

In the **sidebar**, nested articles under a collection follow the same sort order.

***

## Common questions

### Does this affect search results?

No. Search ranking is separate. Article sorting only controls the order of lists when visitors browse categories or the articles page.

### Does each Help Center have its own sort setting?

Yes. If you run multiple Help Centers, configure article sorting on each Help Center channel independently.

### I changed the setting but the order looks wrong

Check that:

1. You clicked **Save changes** on the Help Center channel.
2. The articles you expect to see are **published** and the collection is set to **Public**.
3. For **Matching knowledge base**, the order in Knowledge is what you expect — drag articles there to adjust.
4. You are looking at the correct Help Center (if you have more than one).

Hard-refresh the public site or open it in a private window to rule out browser caching.

### Does this change how articles are ordered in the Knowledge dashboard?

No. The Knowledge sidebar always shows your editorial order. Article sorting only affects the public Help Center.