How to get an Intercom access token

You need an Intercom access token to connect Intercom as an external data source in Brainfish. Use this guide alongside Intercom Knowledge Sync.

Where to get the access token

Intercom provides an access token as soon as you create an app inside your Intercom workspace.

1. Open the Intercom Developer Hub and sign in.
2. Click New app (or open an existing app you've created for Brainfish).
3. In the left sidebar of the app, open Configure → Authentication.
4. Copy the value shown under Access Token.

You can also find existing tokens under Test & Publish → Your Workspaces in the same app.

Required scopes

When prompted for scopes, grant your Brainfish app:

• read access to Help Center
• read access to Articles

Next step

Paste the access token into the Intercom API Key field when configuring the connector — see Intercom Knowledge Sync for the full setup walkthrough.