---
title: "How to Set Up Zendesk Handoff Actions"
description: "Summary"
canonical_url: "https://help.brainfi.sh/articles/how-to-set-up-zendesk-handoff-actions-ydAEtGcnDu"
md_url: "https://help.brainfi.sh/articles/how-to-set-up-zendesk-handoff-actions-ydAEtGcnDu.md"
---
# How to Set Up Zendesk Handoff Actions

## Summary

Learn how to create a handoff action in Brainfish that allows users to escalate their queries to a live agent via Zendesk Chat.

## When to Use This

Use this setup when you want to provide your customers with the option to connect with a human support representative through Zendesk Sunshine Conversations directly from your Brainfish widget.

## Step-by-Step Instructions


 1. Navigate to your Brainfish dashboard and click on **Distribution**.
 2. Select the **Actions** tab.
 3. Click the **Create a new action** button in the top right corner.
 4. Choose **Handoff Action** from the available options.
 5. Define your action by providing an Action name (e.g., "Escalate to Human").
 6. Click **Pick your actions** to proceed.
 7. Select **Zendesk Chat** from the list of integrations (specifically the one via Zendesk Sunshine Conversations).
 8. Enter your Action Name, Zendesk Subdomain, App ID, Key ID, and Key Secret.
 9. Click **Add** to confirm your credentials.
10. In the Select agents screen, choose the specific widget where you want this action to appear (e.g., "Widget: Customer Support").
11. Click **Save & Publish**.

## Common Questions

* What credentials do I need for the Zendesk integration? You will need your Zendesk Subdomain, App ID, Key ID, and Key Secret.
* Can I apply this action to multiple widgets? Yes, you can choose to show it on all widgets or select specific ones during the setup process.

## Troubleshooting Tips

* If the action doesn't appear in the widget, check that you have selected the correct widget in the "Select agents" step before publishing.
* Ensure all API credentials for Zendesk Sunshine Conversations are entered correctly without trailing spaces.

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