---
title: "Setting Up and Managing Team-Specific Knowledge Instances"
description: "Summary"
canonical_url: "https://help.brainfi.sh/articles/setting-up-and-managing-team-specific-knowledge-instances-zqtPZkHAG9"
md_url: "https://help.brainfi.sh/articles/setting-up-and-managing-team-specific-knowledge-instances-zqtPZkHAG9.md"
---
# Setting Up and Managing Team-Specific Knowledge Instances

### Summary

Discover how to create separate, curated knowledge instances for different teams within your organization. This feature ensures that each team, such as Sales or Customer Support, has a tailored environment with access to only the most relevant data sources and content.

### When to Use This

This is useful when different departments in your organization rely on distinct sets of knowledge. By creating separate instances, you can connect a unique combination of data sources for each team, preventing information overload and improving relevance for AI agents.

[Setting Up and Managing Team-Specific Knowledge Instances 1880x1326](https://help.brainfi.sh/api/attachments.redirect?id=8553232c-fb3f-4ea1-812e-09b5723e717c&start=111&end=144)

### Step-by-Step Instructions


1. **Enable Team Instances:** This feature is configured at the account level. Contact support to have separate instances created for your different teams (e.g., Sales Team, Support Team).
2. **Switch Between Instances:** Once enabled, a dropdown menu will appear in the top-left corner of the user interface, typically under the platform logo. Click this dropdown to see and select the team instance you want to view or manage.
3. **Configure Instance-Specific Data Sources:** After selecting an instance, navigate to the "Knowledge" dashboard. The data sources you see, connect, or create will be unique to that instance. For example, you can connect a sales-specific CRM for the Sales team instance and a support-ticketing system for the Support team instance.

### Common Questions (FAQs)

**Why should I create different instances for my teams?** Different teams often need different information. A sales team might need product pricing and competitor info, while a support team needs technical troubleshooting guides. Separate instances allow you to tailor the available knowledge for each team's AI agents, making their responses faster and more accurate.

**How do I switch between team instances?** Use the dropdown menu that appears in the top-left of the application. This allows you to easily toggle between the different team knowledge bases you have access to.

**Is content shared between team instances?** No, content and data sources are not shared between instances by default. Each instance is a self-contained environment, allowing you to create completely different knowledge setups for each team.

### Troubleshooting Tips

* **I don't see the dropdown to switch between teams:** This feature may not be enabled for your account. You need to contact the platform's support team to have them configure the different instances for you.
* **A team member has access to the wrong team's knowledge base:** User access and permissions for each instance are managed at the account level. Contact your administrator or platform support to adjust user assignments.