---
title: "Using the Managed CMS to Create Content Collections"
description: "Summary"
canonical_url: "https://help.brainfi.sh/articles/using-the-managed-cms-to-create-content-collections-NcCbBMn1ac"
md_url: "https://help.brainfi.sh/articles/using-the-managed-cms-to-create-content-collections-NcCbBMn1ac.md"
---
# Using the Managed CMS to Create Content Collections

### Summary

Learn how to use the built-in Managed CMS to create, organize, and manage your knowledge articles. This guide covers how to create collections to group your articles and set their visibility for either internal teams or external customers.

### When to Use This

Use the Managed CMS when you need to create original content directly within the platform, such as help articles, internal guides, or product documentation that doesn't exist in an external service. It's the ideal tool for building your native knowledge base.

[Using the Managed CMS to Create Content Collections 1880x1326](https://help.brainfi.sh/api/attachments.redirect?id=8553232c-fb3f-4ea1-812e-09b5723e717c&start=33&end=47)

### Step-by-Step Instructions

1. **Access the Managed CMS:** Navigate to the **Knowledge** section. The Managed CMS is the default view — your collections and articles are displayed immediately upon entering Knowledge.
2. **View Existing Collections:** You will see a dashboard of all existing article collections.
3. **Create a New Collection:** Click the **+ New collection** button in the top-right corner to create a new group for your articles.
4. **Set Collection Visibility:** When creating a collection, you can define it as either **Public** or **Internal**. Public collections are customer-facing, while internal collections are accessible only to your team members.
5. **Add Articles to the Collection:** Once a collection is created, you can open it to begin adding new articles, uploading files, or pasting video URLs.

### Common Questions (FAQs)

**What is a collection?** A collection is a group of articles that helps you organize your knowledge. Think of it as a folder or category for your content.

**What is the difference between a "Public" and "Internal" collection?** "Public" collections are visible to your customers and end-users, making them suitable for help centers and public-facing documentation. "Internal" collections are restricted to your team, making them ideal for private guides, training materials, and internal policies.

**Can I search for articles across all collections?** Yes, the search bar within the Managed CMS allows you to search for articles by keyword across all of your collections.

### Troubleshooting Tips

* **Customers are seeing my internal-only articles:** Verify that the collection containing the sensitive articles is set to "Internal" and not "Public." You can check this setting within the collection's options.

<!-- Reviewed by John Resman, 2026-06-04 -->