Variable Content and Agents
1min read
Summary
Understand how variable content visibility rules interact with agents versus Help Centers.
When to Use This
Keep this in mind when designing your knowledge base to ensure the right information is served by the correct systems.
Key Points
- Variable content is strictly designed to control visibility across different Help Centers.
- Only the Help Center that matches the block's assigned audience will display its content.
- Other agents will ignore these Help Center-specific visibility rules and may process the information differently.
Summary
Variable content is an excellent tool for Help Center customization but does not restrict information from being ignored by other agents.