--- title: "What is Brainfish" description: "Overview" canonical_url: "https://help.brainfi.sh/articles/what-is-brainfish-cZa1rljZag" md_url: "https://help.brainfi.sh/articles/what-is-brainfish-cZa1rljZag.md" --- # What is Brainfish ## Overview Brainfish is an AI self-service platform that helps teams onboard, train, engage, and support users across the product lifecycle. It delivers instant answers to customer questions by searching across your documentation and can guide users to the right human-assisted channel when needed. ## What Brainfish Does * Provides **AI-powered instant answers** by using generative search across your knowledge sources and documentation. * Reduces reliance on human agents by **proactively solving problems** and suggesting relevant information. * Offers **guided escalation** when self-service is not enough. ## Key Features * **AI-Powered Instant Answers**: Answers customer questions directly by searching and synthesizing information from your documentation. * **Dynamic “Next Best Actions”**: Presents configurable options such as `call`, `email`, `chat`, or `create a ticket` when users need to contact a human. * **Admin Interface**: Enables teams to manage the self-service experience, monitor user behavior, and update content. * **Analytics**: Highlights customer behavior trends, popular searches, and content gaps/problem areas. ## How Brainfish Is Positioned * Designed as a **self-learning AI knowledge base** focused on issue prevention and resolution. * Positioned as more than a traditional chatbot by combining knowledge retrieval with guided actions and analytics. ## Additional Information * Product demo video: * Getting started guide: