--- title: "Why Brainfish for enterprise" description: "The enterprise question" canonical_url: "https://help.brainfi.sh/articles/why-brainfish-for-enterprise-RlfQUF3nxG" md_url: "https://help.brainfi.sh/articles/why-brainfish-for-enterprise-RlfQUF3nxG.md" --- # Why Brainfish for enterprise ## The enterprise question Most agent platforms compete on conversational quality. Enterprise support leaders have a different question first: *whose knowledge answers our customers, and who is accountable when it gets something wrong?* Brainfish answers that question at the substrate. We sit below the agent layer. Our job is to make sure your agents — ours, yours, or a partner's — always pull from knowledge your team has integrated, reviewed, segmented, and signed off. ## How Brainfish is built for enterprise ### Knowledge governance * **Managed CMS with review workflow.** Every article exists as a draft, review, then publish. No auto-publishing from AI. * **Role-based access control (RBAC).** Admin and viewer roles, with permissions enforced everywhere an article is touched. * **Audit log.** Every integration, suggestion, approval, publish, segment change, and agent edit is recorded. * **Content isolation.** Internal collections stay internal; private articles never surface to public agents. ### Integration breadth Your enterprise knowledge already lives somewhere. Brainfish meets it there. * **First-party sources** plus OpenAPI ingest and site crawl. * **Continuous sync** keeps content fresh without rebuilding pipelines. * **Explicit matching** lets you force a source to own specific query intents. ### Data residency and compliance * **Regions:** US and EU hosting. * **Certifications:** SOC 2 Type II, ISO 27001:2022. * **Privacy:** GDPR-aligned data handling and subject-rights support. See the [Security & Compliance](/collection/security-compliance-Vc3BOJNoGk) collection for evidence and data handling specifics. ### Segmentation and multi-tenancy Enterprises rarely answer one customer the same way they answer another. Brainfish lets you segment cleanly: * **Region segmentation** — EU customers get EU answers. * **Audience and URL rules** — different product lines see different answers. * **Team-specific knowledge instances** — internal teams get their own tuned substrate. * **Multiple help centers** — one workspace, many branded properties. ### Agent-layer optionality You are not locked into our agent. * Run the Brainfish agent on web, help center, Slack, Microsoft Teams, or Salesforce. * Chrome is also supported via the Chrome Marketplace (installed by end users, not through the Brainfish Platform directly). * Or use Brainfish as the retrieval and knowledge substrate for the agent you already picked. * Either way, every answer is grounded, cited, and traceable to a specific article and source. ### Scale and reliability * **Simulation.** Run a batch of real customer questions through an agent before a release. * **Answer reviews.** Sample and grade real answers with your team. * **Observability.** Sessions, threads, themes, answer rate, and health checks surface where knowledge is failing. * **Response length modes.** Tune verbosity for channel and audience.