Attaching Images to Questions

Brainfish now supports image uploads across the Widget, Assist, and Help Center — so users can show what they're seeing instead of trying to describe it in words.

How to Attach an Image

1. Open the Brainfish Widget, Assist, or Help Center
2. Type your question in the input field
3. Click the attachment icon or paste an image from your clipboard using Cmd+V (Mac) or Ctrl+V (Windows)
4. Attach up to 4 images per question
5. Submit — Brainfish uses the image(s) as context when generating an answer

Supported Channels

Available across all three Brainfish channels:

• Widget — embedded on your website or in-product
• Assist — your internal team-facing assistant
• Help Center — your customer-facing self-service portal

Requirements and Limitations

• Image files only — PDFs, documents, and other file types are not supported
• Up to 4 images per question
• Images can be uploaded from your device or pasted from clipboard
• Image editing and annotation are not currently supported

Frequently Asked Questions

Can I paste a screenshot directly? Yes. Use Cmd+V (Mac) or Ctrl+V (Windows) to paste a screenshot straight from your clipboard — no need to save it as a file first.

Why isn't the attachment icon showing? Image upload may need to be enabled for your account or agent. Contact your Brainfish admin if the option isn't visible.

What image formats are supported? Common formats including PNG, JPG, GIF, and WEBP are supported.