Creating and Configuring a Help Center Agent (Including Suggested Follow-up Actions)

Introduction

This guide shows you how to create a new Help Center agent (help center configuration) and then configure it—especially the Suggested Follow-up Actions that appear after the agent answers, and the Temperature setting that controls how creative or focused those answers are.

When to Use This

Follow these steps when you need to deploy a new help center for a different site, product, or audience segment, or when you want to add/adjust follow-up actions or response creativity for an existing Help Center agent.

Creating a New Help Center Agent

1. Navigate to the Agents page from the sidebar menu.
2. Click Create new agent in the top right corner.
3. Enter a name for your new agent (e.g., "Demo Help Center") in the Agent name field.
4. Under Select a connection, choose Help Center.
5. Click Create to finalize the setup.

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After creation, you’ll be redirected to the agent configuration page where you can customize settings.

Accessing the Help Center Agent Settings

1. From the main dashboard, click Agents in the left-hand navigation.
2. On the Agents page, locate and click your Help Center agent to open its configuration page.
3. You’ll see several sections, including General Section Settings, Styles & Customization, Response Settings, Agent Settings, Suggested Follow-up Actions, Knowledge Settings, and Advanced Settings.

Adding Suggested Follow-up Actions

Suggested follow-up actions appear after the agent provides an answer, giving users clear options for what to do next.

Follow these steps to add a new suggested follow-up action:

1. On the Help Center agent’s configuration page, open the Agent Settings or Response Settings section (depending on your UI version).
2. Scroll down to the Suggested Follow-up Actions area.
3. Click the + Add action (or + Add action button) control.
4. From the dropdown menu, select the type of action you want to create, for example URL, Email, or Phone.
5. Fill in the required fields for the selected type. For a URL action, provide:
   • Button text – the label the user will see (e.g. "Visit Help Center").
   • URL – the destination link the button should open.
6. Repeat steps 3–5 if you want to add additional follow-up actions.
7. When you are finished, click Save changes to apply your updates to the agent.

Tips for Choosing Follow-up Actions

• Link to key resources: Add a URL button to your Help Center home page, status page, or key workflows.
• Offer direct contact: Include Email or Phone actions for situations where users may need human support.
• Keep labels clear: Use concise, action-oriented button text so users understand exactly what will happen when they click.

Adjusting Response Creativity (Temperature)

The Temperature setting on a Help Center agent controls how deterministic or exploratory the AI's responses are. Lower values make the agent stick more closely to its source content; higher values let it phrase answers more freely.

Where to find it

1. Open your Help Center agent's configuration page.
2. Expand the Agent Settings accordion.
3. Scroll to the Temperature field.

Choosing a value

Temperature is a number between 0.0 and 1.0, in steps of 0.1. The dropdown labels common values to help you pick:

Value	Label	When to use it
0.0	Most focused	You want very repeatable, deterministic answers — e.g. compliance, billing, or policy content where the wording must stay close to source.
0.5	Focused	Slightly more natural phrasing while still hugging the source material.
0.7	Balanced (Default)	Recommended for most Help Center agents. Good mix of accuracy and natural-sounding answers.
1.0	Most creative	Most varied, exploratory phrasing. Useful for marketing-style or onboarding agents where tone matters more than exact wording.

If you don't set a Temperature on the agent, Brainfish falls back to the platform default of 0.7.

How agent temperature interacts with widget settings

• The Temperature you set in Agent Settings is stored on the agent itself and takes precedence over any widget-level temperature configured in Advanced Settings (Super Admin).
• If the Agent Settings Temperature is left at its default and unchanged, Brainfish falls back to the widget-level temperature, and finally to the platform default.

Saving your change

After selecting a Temperature value, click Save changes at the top of the agent configuration page. The new value applies to every answer the Help Center agent generates from that point on.

Tips

• Start at 0.7 and adjust only if you observe specific issues — too rigid (raise it) or too loose / off-topic (lower it).
• Pair with Custom Instructions: Temperature affects how the agent phrases an answer, not what it can say. If answers drift off-topic, tighten Custom Instructions before raising or lowering Temperature.
• Test with Simulation: Use the agent simulator to compare answers at different Temperature values before saving for production.

Common Questions

Can I rename the agent later? Yes—agent names can typically be updated in the agent settings after creation.

What happens after I click Create? You’ll be redirected to the configuration page for your new Help Center agent where you can customize it further.

Does Temperature change which articles the agent retrieves? No. Temperature only affects the phrasing of generated answers. Which knowledge sources are searched is controlled separately under Knowledge Settings.

Summary

1. Create a new Help Center agent from Agents → Create new agent.
2. Open the agent to access its settings.
3. In Suggested Follow-up Actions, click + Add action, choose an action type (such as URL), and fill in the required details.
4. In Agent Settings, choose a Temperature value to tune how focused or creative the answers are (default is 0.7 – Balanced).
5. Click Save changes.

Using suggested follow-up actions enhances the user experience by giving clear, guided next steps after each answer, such as visiting a help center page, booking a demo, or contacting support. Tuning Temperature lets you match the agent's tone to your audience without changing your underlying knowledge.

FAQ:

How do I make a help center?

By default Brainfish creates a Help Center for you, you can check out the default one by navigating to Distribution > Help Center

You can create another Help Center agent from the Distribution tab of Brainfish by following these steps:

1. Navigate to the Agents page from the sidebar menu.
2. Click Create new agent in the top right corner.
3. Enter a name for your new agent (e.g., "Demo Help Center") in the Agent name field.
4. Under Select a connection, choose Help Center.
5. Click Create to finalize the setup.