Connecting the Front Integration

Summary

This section covers the initial setup required to connect your Front account to the platform. You will need a valid API token from Front to complete this process.

Key Points

• The integration uses an API Token rather than OAuth.
• You must select specific channels (inboxes) to load them for use in actions.
• Loading channels separately helps manage API rate limits efficiently.

Step-by-Step Instructions

1. Navigate to Settings on the dashboard.
2. Click on Integrations.
3. Locate the Front Ticket integration option.
4. Enter your API Token in the provided field.
5. Click Connect to Front to authenticate.
6. Once connected, a list of available channels will load. Select the specific channels (e.g., email inboxes) you want to use for sending copies or creating tickets.
7. Click Save Settings to finalize the connection.

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