How to Automatically Create Knowledge Base Articles from Videos
Summary This guide explains how to upload a video file to automatically generate a new, formatted knowledge base article, saving you time and effort in content creation.
When to Use This Use this process when you have existing video content, such as product demos, tutorials, or screen recordings, and want to quickly convert it into a written support article for your knowledge base.
Step-by-Step Instructions
- Navigate to the Knowledge Section: From the main dashboard, select "Knowledge" in the left-hand navigation menu.
- Select Your Article Collection: Click on Articles and navigate into the collection (folder) where you want to add the new article.
- Upload Your Video File: Click the "Upload a file" area. You can either select a video file from your computer's browser or drag and drop the file directly into the upload area.
- Wait for Analysis: Once uploaded, the system will begin to automatically analyze the video content to generate the support article.
- Review the New Article: After a short processing time, the newly created article will appear in your list. You can use the "Recently updated" filter to find it easily. Click on the article to open it and review the content for accuracy and proper formatting.
Common Questions (FAQs) Q: What file formats can I upload? A: The platform supports both document and video files. Supported video formats include MP4, MOV, AVI, MKV, and WEBM.
Q: Is there a time limit for videos? A: Yes, videos must be a maximum of 15 minutes long.
Q: Where will my new article appear? A: The new article will be created inside the collection you uploaded the video to. You can sort by "Recently updated" to find it quickly.
Troubleshooting Tips
- Article Not Appearing: If the article doesn't show up immediately, please wait a few minutes for the system to finish processing the video.
- Upload Error: Ensure your video is in a supported format (e.g., MP4, MOV) and does not exceed the 15-minute length limit.
- Content Inaccuracy: The automated process is highly accurate, but it's always a good practice to review the final article to ensure it perfectly matches your intended message and technical details.