How to Filter Analytics by Query Status and User Feedback

Summary This article explains how to use the 'Status' and 'Feedback' filters in your analytics dashboard. These tools help you understand query outcomes and user satisfaction.

When to Use This Use these filters when you want to analyze the performance of your system, such as identifying how many queries are timing out, or to review all queries that received negative feedback from users.

Step-by-Step Instructions

1. Navigate to the Analytics tab.
2. Click on the filter dropdown menu.
3. To filter by status, select Status from the list. Choose a value like 'Answered', 'Timed Out', or 'Unanswered', and click apply. The dashboard will update to show only queries with that status.
4. To filter by feedback, select Feedback from the filter category list. Choose 'Positive' or 'Negative' and click apply to see the relevant queries.
5. For negative feedback, you can click on an individual query to see the specific response provided.

Common Questions (FAQs) Q: What are the available statuses to filter by? A: You can filter by statuses such as Answered, No Articles Found, No Answer Found, Timed Out, and Unanswered.

Q: Can I see the user's comment for negative feedback? A: Yes, after filtering for negative feedback, you can expand the query in the list below the chart to view the detailed response.

Troubleshooting Tips

• If you apply a filter and see 'No data available', it means no queries within the selected date range match your criteria. Try selecting a different status or feedback option.
• Remember to remove or change filters when you are finished, otherwise they will continue to be applied to your view.