How to Filter Analytics for Brainfish-Handled Sessions
Summary This article explains how to use the 'Brainfish Sessions' filter in the Analytics section to view data exclusively for sessions handled by the Brainfish system.
When to Use This Use this guide when you need to analyze user activity, traffic sources, and page performance specifically for sessions that involved interaction with Brainfish. This is useful for isolating its impact on user engagement and understanding how users interact with the system.
Step-by-Step Instructions
- Navigate to the Analytics section from the side menu.
- Click on the Sessions tab to view session-related data.
- Locate the Brainfish Sessions toggle switch at the top of the page.
- Click the toggle to activate it. The switch will turn green, and the data on the page will update.
- Once enabled, all metrics on the page (including the session graph, unique visitors, page views, session counts, pages, referrers, and visitor demographics) will be filtered to show only data from Brainfish-handled sessions.
- To view all sessions again, simply click the toggle to turn it off.
Common Questions (FAQs) Q: What is a 'Brainfish Session'? A: A 'Brainfish Session' refers to a user session where the Brainfish system was actively engaged.
Q: Does activating the filter change the data in all report widgets on the page? A: Yes, when the 'Brainfish Sessions' toggle is on, all data shown on the Sessions tab is filtered, including graphs, high-level metrics, and detailed reports like 'Pages', 'Referrers', 'Countries', and 'OS'.
Q: Can I further filter the data by a specific source? A: Yes, you can use the 'Source' dropdown menu next to the toggle to select a specific source, such as a help center or agent, to see Brainfish session data related only to that source.
Troubleshooting Tips
- If you activate the filter and the data shows zero, it likely means there were no Brainfish-handled sessions within the selected date range. Try adjusting the date range to find relevant data.
- Some data reports may indicate that they include 'Help Center data only'. This means the filtered view for that specific report is limited to interactions within the help center.