How to Record Your Screen to Create Content
Summary
Learn how to use the built-in screen recorder to capture your screen activity, creating video content for your knowledge base. This feature allows you to easily create visual guides and tutorials directly within the platform.
When to Use This
Use the screen recording feature when you need to create a video tutorial, demonstrate a software process, or visually explain a complex topic to your users. It's an effective way to provide clear, step-by-step guidance.
Step-by-Step Instructions
- Initiate Recording: Navigate to the 'Knowledge' section and click the 'Record' button to open the screen recording options.
- Select Recording Area: Choose the screen, application window, or browser tab you wish to record and grant any necessary permissions to begin.
- Monitor Recording: Once started, a 'Record Screen' modal will appear, displaying a timer for the current recording duration and the time remaining.
- Perform Actions: Carry out the actions on your screen that you want to capture for your video.
- Manage Recording: Use the controls within the modal to manage the recording. You can pause, resume, or stop the recording as needed.
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Common Questions (FAQs)
What can I record? You can typically record your entire screen, a specific application window, or a single browser tab. The available options will be presented when you start the recording.
Is there a time limit for recordings? Yes, the modal shows a 'Time remaining' counter, which indicates the maximum duration for a single recording session (e.g., 30 minutes).
Troubleshooting Tips
- Recording Doesn't Start: If the recording fails to initiate, ensure you have granted the necessary screen recording permissions in your browser's settings. You may need to refresh the page after granting permissions.
- 'Record' Button is Missing: If you cannot find the 'Record' button, verify that you have the appropriate user role and permissions to create new knowledge articles.