How to Review and Approve Generated Answers

Introduction

This article provides a step-by-step guide on how to review and approve the AI-generated answers to user queries in the Analytics dashboard. This process is crucial for quality control and ensuring that the information provided to users is accurate and helpful. By inspecting and approving answers, you help train the system and improve its future performance. Approve and Discard actions help improve answer quality over time, but they do not immediately change what end users see.

Steps

1. Go to the Analytics page.

2. From the list of queries, click on the one you wish to review. The entry will expand to show the Generated answer.

3. Carefully read the answer to determine its accuracy and relevance to the user's query.

4. To see more details about how the answer was generated, click the Inspect button.

5. An Answer information panel will appear on the right, displaying metrics such as Confidence, Relevance, and the source of the information under Evidence from Knowledge Base.

   1. If the answer is accurate and helpful, click the Approve button at the top of the information panel.
   2. If the answer is inaccurate or unhelpful, it’s usually because the underlying content is not correct or there isn’t enough context. You can press Discard and suggest some improvements for next time. When you Discard an answer, you can submit feedback (including a suggested response in the Preferred answer field). This suggested answer is saved as feedback and used as data to improve future responses when similar questions are asked next time, but it does not automatically update your knowledge base or immediately change the underlying context model. The best way to fix overarching answer challenges is by updating your knowledge base or adding Custom Instructions to the Agent from the Distribution tab

6. Once complete, you can collapse the Inspect view by clicking on it again.

Summary

Reviewing and approving generated answers is a key part of managing your knowledge base. The inspection feature provides the necessary insights to evaluate an answer's quality, while the approval system ensures that only the best content is validated. This simple workflow helps maintain high standards of accuracy and improves the overall user experience.

Additional resources

• Inspecting & correcting answers (including Preferred answer): </articles/how-to-inspect-and-correct-ai-generated-answers-oEHBRlujrw>