How to Set Up Multiple Help Centers in Brainfish

Overview

Brainfish supports multiple help centers from a single account, so you can create separate, independently branded and segmented knowledge experiences for different audiences. This is useful when you serve multiple customer types, geographies, product lines, or need internal vs. external documentation.

When to Use Multiple Help Centers

Create multiple help centers when you need to:

• Serve different customer types with distinct content (e.g., candidates vs. recruiters, admins vs. end users)
• Provide region-specific, localized experiences (e.g., AU vs. NZ)
• Separate internal documentation from external-facing help content
• Create product-line-specific knowledge bases
• Deliver white-labeled or custom-branded experiences per customer account

How to Set Up a New Help Center

1) Access Help Center Settings

1. In your Brainfish dashboard, navigate to Help Center.
2. Open Themes & Customization.
3. Select Add New Help Center.

2) Configure Content & Knowledge

Each help center can connect to its own set of knowledge collections, keeping content isolated between audiences.

• Assign the Collections that should appear in this help center
• Enable knowledge filtering by domain or customer attribute for dynamic segmentation (if needed)
• Set up role-based access control (RBAC) if the help center should be restricted

3) Customize Branding

Each help center supports independent branding.

• Upload a unique logo and set brand colors
• Apply custom CSS for full design control
• Configure a custom domain (e.g., docs.yourcompany.com)
• Optionally enable password protection for private help centers

4) Configure the Help Center Agent

Each help center includes its own agent that can be configured independently.

• Set a distinct Agent Identity for the target audience
• Define the agent’s knowledge scope
• Configure response behavior and escalation paths

5) Go Live

• Estimated setup time: 1–2 weeks for full implementation
• Configuration help is available from the Brainfish team: hello@brainfi.sh

Use Case Examples

Scenario	Recommended Setup
Recruiter vs. Candidate	Two help centers, each with audience-specific collections and agent identities
Australia vs. New Zealand	Two help centers with region-specific content and separate custom domains
Internal team vs. External customers	Internal help center with access control; public help center open to all
Multiple product lines	One help center per product with distinct branding

Account-Based Personalization (Enterprise)

For enterprise use cases, Brainfish supports per-account personalized experiences, allowing each customer to see a uniquely branded version of the help center with tailored content.

To learn more (including pricing), contact your account manager.

FAQs

**Is there a limit to how many help centers I can create?**Multiple help centers are available on qualifying plans. Contact hello@brainfi.sh for details on your plan’s limits.

**Can help centers share knowledge collections?**Yes. You can assign the same collection to multiple help centers, or keep collections entirely separate.

**Can each help center have its own custom domain?**Yes. Each help center supports a unique custom domain configuration.

**Is there extra cost for multiple help centers?**This depends on your plan. Contact your Brainfish account manager to confirm availability on your current plan.