Overview & Navigation

New to Brainfish? Start here. Covers platform overview, navigation, pricing, onboarding, and how to get help.

Getting Support for Brainfish, Including Slack Support

Stuck Logging In?

Pricing

Help & Support

Getting Started: Navigating the Brainfish Platform

[VIDEO] Get Started with Brainfish: The AI Self-Service Platform

Language and Localization Support

Platform Overview

Quickstart

What is Brainfish

Why Brainfish for enterprise

Creating and Removing Users

How to Activate a Suspended User Account

Getting Started

Everything about managing your content. Covers the Managed CMS, articles, collections, external data source syncs, and keeping your knowledge base healthy.

Using Brainfish for Product Marketing and Content Discovery

Using Brainfish Effectively in a Product Marketing Motion

How to Use Explicit Matching for Knowledge Sources

Navigating Nested Folders

Search & Organisation

Using the Managed CMS Editor

Editing and Managing Draft Articles

Collections 101

How to Export and Import articles from Brainfish CMS?

How to embed custom iframe?

Articles 101

List of Editor Integrations

Managed CMS

How to Manage Your Knowledge Base Articles

Comprehensive Guide to Managing Your Knowledge Hub

How to Optimize Articles for AI Ranking

How to embed videos in articles

Video Upload Limits and Default Timing Update (30 ms)

How to get the API key in Salesforce?

How to get Intercom access token?

How do I enable the Content Sync?

How to Connect Confluence as an External Data Source in Brainfish

Readme Knowledge Sync

Brainfish OAS Github Actions Sync 

OpenAPI Specification (OAS) API Documentation Sync

HelpJuice Knowledge Sync

Freshdesk Knowledge Sync

Zendesk Knowledge Sync

Intercom Knowledge Sync

Notion Knowledge Sync

Readme V2 Knowledge Sync

Helpscout Knowledge Sync

Website Knowledge Sync

Create Knowledge from GitHub PRs

HubSpot CSV Export

How to Connect and Sync External Data Sources

Bulk Upload Knowledge into Brainfish

Migrating your content

How to Create Knowledge Articles from a Slack Thread

How to Review and Approve Generated Answers

Accessing and Reviewing Session Replays

Ambient Agent / Session Recording FAQ's

How are sessions selected for knowledge generation

Generate, Review, and Publish Knowledge Base Article Suggestions from Videos, Session Replays, Slack, and APIs

Knowledge

Everything about deploying Brainfish to your customers. Covers agents, widgets, actions, nudges, the hosted help center, and channel integrations like Slack and Microsoft Teams.

Custom Links

Customising Brainfish for Your Brand: Personalising the User Interface for Help Center

Authenticated help centers

How to Set Up a Custom Domain?

Domain Configuration

How to enable Region Segmentation

How to Set Up Multiple Help Centers in Brainfish

Knowledge Grouping: Segmenting Answers

Applying Custom Fonts to Your Help Center (Including CDN/Cache Behavior)

Navigate to a specific region

How to Set Up 301 Redirects in Help Center

Citation Configuration and Behavior in Brainfish Search Responses

Creating URL Redirect Rules for Ambient Knowledge

How to Preview the Help Center

Configuration options not appearing in Help Center?

Help Center

How to Configure and Manage the Microsoft Teams Integration

Slack Integration Permissions

Integrate and Manage Slack Agents

How to Create a New Slack Agent

How to Set Up and Configure the Slack Agent

Connecting Slack Channels in the Dashboard

Moving Channels Between Agents

Salesforce Email Agent Integration

How to Connect to Salesforce Using an External Client App

Brainfish Assist (Chrome Extension & Instant Answers Overview)

Including Query Details in Support Handoffs from the AI Assistant

Integrations

Guidance & Nudges: A Complete Guide to Creating, Configuring, and Publishing Nudges

Nudges & Guidance

Brainfish Search Bar & Pop-up Modal Guide

Implementing Brainfish Popup Agent With Custom Button

Integrating Brainfish Widgets with Vue

Integrating Brainfish Widgets with React

Integrating Brainfish Widgets with Salesforce Lightning Web Components (LWC)

How to Integrate Brainfish Widgets with Google Tag Manager: A Step-by-Step Guide

Installing Brainfish in Micro-UI Architectures

Integrating Brainfish Widgets with HTML

Integrating Brainfish Widgets with Angular

Brainfish Widget Overrides Guide

Brainfish Widget - Contextual Help

Widgets & Deployment

Salesforce Handoff Integration

How to Configure a Custom JavaScript Callback for a Handoff Action

Human Handoff Integrations

Setting up JS Callbacks with AI Action Buttons

How to Create and Define a New API Action

Overview

Zendesk Handoff Integration

Configuring the Handoff Action

Testing the Handoff Workflow

Setting Up Front Ticket Handoff

Handoffs & Actions

Configuring Advanced Agent Settings via JSON

Configuring Advanced Agent Settings

Creating and Configuring a Help Center Agent (Including Suggested Follow-up Actions)

Agent Identity (Using identities to improve accuracy and context)

Simulation: Test Your Agent

Customizing Your Help Center Agent Appearance

How to Configure Custom Instructions and Response Style for AI Agents

Managing Multiple Help Center Configurations

How to customise the Popup logo?

Configuring Self Serve Agents

Available Response Length Modes in Brainfish

Configuring Region Segmentation for Self-Service Agents

Agents

Communication Methods and Accessing Your Knowledge Base Across Multiple Platforms

Distribution

Understand how your customers are interacting with Brainfish. Covers threads, themes, sessions, answer rate, health checks, and article performance.

Tracking and Navigating Analytics: Identifying Users, Searching Threads, and Exporting Data

Filtering and Reviewing Query Analytics

Threads & Filtering

Brainfish Hosted Help Center Website Analytics

Article statistics

Health Checks

What is Answer Rate?

Brainfish Themes: Understand your customers better at scale

How do I export themes or sub-themes?

Performance & Themes

Analytics

How Brainfish handles your data. Covers SOC 2 Type II and ISO 27001:2022 certifications, GDPR compliance, data residency (US, EU, AU), privacy controls, and security practices.

Compliance Measures

Data Security

Brainfish Privacy and Security Features

Security in Software Development

GDPR

How can I authenticate users from my website to the Help Center?

Session Recording Privacy

How does Help Center Authentication work?

Setting Up a DNT Tag for Brainfish AI Agent

Security & Compliance

For developers and technical users. Covers the REST API, JavaScript SDK, widget installation, mobile, MCP server, and advanced configuration options.