Adding Content to the Brainfish Knowledge Base

Overview

This article explains the main ways to add content to a Brainfish knowledge base, including importing existing articles from an external system (such as Freshdesk) and generating documentation automatically using Brainfish Ambient AI.

Options for Adding Knowledge

Brainfish supports two primary approaches:

• Integrate external knowledge sources (e.g., Freshdesk) to import articles and optionally keep them in sync.
• Use Brainfish Ambient AI to generate documentation from existing materials (such as videos and demos).

Import Articles from Freshdesk (Knowledge Sync)

Use this approach if content already exists in Freshdesk and Brainfish should import it (and optionally keep it synced).

Prerequisites

• Admin (or appropriate) access to the Freshdesk account
• Brainfish access with permission to add a knowledge source

Steps

1. Get the Freshdesk API key
   • Log in to Freshdesk.
   • Open profile settings.
   • Copy the API key.
2. Identify the Freshdesk domain
   • Use the subdomain from the Freshdesk URL.
   • Example: if the URL is https://yourcompany.freshdesk.com, the domain is yourcompany.
3. Connect Freshdesk in Brainfish
   • Log in to Brainfish.
   • Go to Knowledge.
   • Select Add Source (or New Source).
   • Choose Freshdesk.
   • Enter the Freshdesk API key and domain.
   • (Optional) Choose specific categories to sync, or select All Categories.
4. Configure synchronization
   • Enable a recurring sync (for example, daily) if desired.
   • Save the configuration.

Reference

• Freshdesk Knowledge Sync: https://help.brainfi.sh/articles/freshdesk-knowledge-sync-9G9IOZpZFl

Generate Knowledge Automatically with Ambient AI

Use this approach if Brainfish should create documentation from existing content like videos and demos.

Reference

• Ambient AI overview: https://www.brainfishai.com/blog/ambient-ai-will-make-knowledge-base-maintenance-obsolete-in-2025

Additional Notes

• If a support knowledge base is already maintained in Freshdesk, the Freshdesk sync is typically the fastest way to populate Brainfish.
• If there is internal enablement content (recordings, walkthroughs, demos), Ambient AI can help turn that material into structured documentation.