Knowledge basics

New to Brainfish? Start here. This section covers the building blocks of your knowledge base — articles, collections, and templates — and how they fit together to power your AI agent and your public help center.

What's in this section

• Articles 101 — what an article is, how it's structured, and how to create one.

• Collections 101 — how collections group your articles, control visibility, and shape your public help center.

• Knowledge Templates — pre-built templates you can use to jump-start common article types.

Once you understand the basics here, move on to Writing & editing articles to learn how to author great content, External data sources to pull in knowledge from other tools, or Managing your knowledge base for day-to-day admin.