Configuration options not appearing in Help Center?

Overview

If header links or other items you just configured in a Help Center Agent are not appearing, the most common cause is cached content. The Help Center preview may show the correct configuration immediately, while the public (or non-preview) view can lag due to caching.

Problem Example

Header links configured for a Help Center do not appear after adding them. In some cases, it may look like no header links are configured at all.

Solution

1) Confirm the change in Help Center Preview

1. Open the Help Center Agent Settings
2. Use the Preview option from the Help Center.
3. Check whether the header links appear in the preview.

If the links appear in preview but not in the standard view, proceed to the cache-bypass step.

2) Bypass the Help Center cache

The Help Center may cache changes for about 5 minutes.

To force a refresh, add the nocache=true query parameter to the Help Center URL.

Example:

• https://yoursite.brainfish.ai/?nocache=true

Reload the page using the cache-bypass URL and verify the header links now appear.

Additional Information

• Caching window: Expect up to ~5 minutes for changes to propagate without cache busting.
• When to use cache busting: Use ?nocache=true when testing UI/configuration changes (like header links) to avoid confusion caused by cached content.