Help Center

A Brainfish Help Center is a hosted website that surfaces your knowledge base to customers, with an embedded AI agent at the top of every page. You can run one default help center, or several — branded, segmented, and authenticated independently.

What you get

• A hosted site at yoursubdomain.brainfi.sh, with optional custom domain support.
• Full branding: theme, logo, colors, custom CSS, custom fonts.
• A built-in Help Center Agent that answers questions and cites the underlying articles.
• Region segmentation, so US / EU / AU visitors see region-specific content.
• 301 redirect rules to migrate from another platform without breaking SEO.
• Authenticated help centers for private documentation, gated by JWT.
• Multiple help centers per workspace for different products, audiences, or geographies.

Articles in this section

• Applying Custom Fonts to Your Help Center (Including CDN/Cache Behavior)
• Authenticated help centers
• Citation Configuration and Behavior in Brainfish Search Responses
• Configuration options not appearing in Help Center?
• Configuring Region Segmentation for Agents
• Creating URL Redirect Rules for Ambient Knowledge
• Custom Links
• Customising Brainfish for Your Brand: Personalising the User Interface for Help Center
• Domain Configuration
  • How to Set Up a Custom Domain
• How endpoints are ordered in your API Reference
• How to Create a Custom Home Page for Sidebar Layout
• How to Preview the Help Center
• How to Set Up 301 Redirects in Help Center
• How to Set Up Multiple Help Centers in Brainfish
• How to enable Region Segmentation
• Knowledge Grouping: Segmenting Answers
• Navigate to a specific region

When to use a Help Center vs an embedded widget

Related sections

• Agents — configure the Help Center Agent that powers the site.
• Widgets & Deployment — embed the agent in your product instead of (or alongside) a Help Center.