Integrations
Brainfish meets your customers and teams where they already work. The Integrations section covers every place the same knowledge layer can be delivered, beyond the web help center and embedded widgets.
Supported integration channels
Each integration can be wired to a different agent — for example, a "Sales Enablement" agent in your #sales Slack channel, a "Customer Support" Help Center Agent on your public site, and a "Customer Success" agent on your in-app widget.
Articles in this section
- Brainfish Assist (Chrome Extension & Instant Answers Overview)
- Connecting Slack Channels in the Dashboard
- How to Configure and Manage the Microsoft Teams Integration
- How to Connect to Salesforce Using an External Client App
- How to Set Up and Configure the Slack Agent
- Including Query Details in Support Handoffs from the AI Assistant
- Integrate and Manage Slack Agents
- Moving Channels Between Agents
- Salesforce Email Agent Integration
Related sections
- Agents — every integration is bound to an agent. Configure the agent first.
- Handoffs & Actions — once an agent answers, hand off to a human via Intercom, Zendesk, Front, or Salesforce chat.
- Widgets & Deployment — embed agents directly in your product UI.
Brainfish connects with the tools your team already uses — from knowledge sources like Zendesk and Notion to support platforms and communication channels like WhatsApp. This section covers native integrations, custom API connections, and how to sync external data into Brainfish.
For knowledge source integrations (Zendesk Guide, Intercom, Notion, etc.), see the Knowledge section.
What's in this section
- How to Connect and Sync External Data Sources — overview of all available sync integrations
- How to Integrate Brainfish API with WhatsApp — deploy Brainfish via WhatsApp
- Brainfish Assist (Chrome Extension & Instant Answers) — the Brainfish Chrome extension
- How to Create and Define a New API Action — custom integrations via API actions
- Communication Methods and Accessing Your Knowledge Base Across Multiple Platforms — channel overview