Get Started with Brainfish
What Brainfish is
Brainfish is the knowledge layer between your sources of truth and every surface your customers and agents touch. We make sure every answer — from our agents, yours, or a partner's — comes from content your team has integrated, reviewed, segmented, and signed off on.
The five pillars
- Integrate — continuously sync from Confluence, Notion, Zendesk, Helpscout, Intercom, Freshdesk, HelpJuice, Readme, your website, Salesforce, Slack, GitHub, HubSpot CSV, and OpenAPI.
- Suggest — turn real customer signals (Slack threads, session replays, tickets, videos, GitHub PRs) into reviewed draft articles.
- Manage — the Managed CMS gives you drafts, review workflow, roles, and audit. You keep editorial control.
- Segment — tailor answers by region, audience, team, or URL.
- Distribute — deploy one knowledge layer to the web widget, the hosted help center, Slack, Microsoft Teams, Chrome, Salesforce, and human hand-offs.
Getting started
- Connect a source. Open Knowledge → External Data and connect your website, Confluence, Notion, or another supported source. Brainfish syncs it automatically.
- Review and publish an article. Open Knowledge → Articles, review the content pulled in from your source, and publish.
- Create and embed an agent. Go to Distribution → Agents, create a web agent, and copy the embed snippet into your site.
- Ask a real question. Reload your page and ask the agent something only answerable from the article you just published — the response will cite that article.
Admin interface
Admins, editors, reviewers, and viewers manage the self-service experience from the left-hand navigation: Dashboard, Analytics, Knowledge, and Distribution. See Getting Started: Navigating the Brainfish Platform for the full tour.
Analytics
Brainfish analytics shows you:
- What users are asking — the questions customers and agents are searching for.
- Answer rate — how many questions receive an AI answer, and where answers fall short.
- Themes and sessions — clustered topics, session replays, and where content is failing.
- Article performance — which articles are cited and which are getting stale.
FAQ
Q: What is Brainfish? A: Brainfish is the knowledge substrate beneath your AI agents. We integrate, suggest, manage, segment, and distribute your knowledge across every channel your customers and agents use. See What is Brainfish for the full framing.
Q: Is Brainfish a chatbot? A: No. Brainfish powers any agent — ours, yours, or a partner's. The knowledge layer is the product. Every answer is grounded, cited, and traceable to a specific approved article.
Q: Can Brainfish hand off to a human? A: Yes. Use Actions to surface dynamic buttons — open live chat, submit a ticket, or start an email — once an answer is delivered.
Q: Can Brainfish help me write content? A: Yes. Brainfish can draft and expand articles from real customer signals (Slack threads, tickets, session replays, videos, GitHub PRs), and you approve them before they go live. This is the Suggest pillar.
Q: Do you support languages other than English? A: Yes — 100+ languages for real-time answers, 19 admin platform languages, and per-region content segmentation. See Language and Localization Support.