Help & Support

Stuck using Brainfish? This section has everything you need to get unblocked, find a plan that fits, and reach our team.

Can't log in?

Brainfish is passwordless — there's no password to reset. If you're having trouble signing in, see Stuck Logging In? for the magic-link and Google sign-in flows.

Need help using the product?

See Getting Support for Brainfish, Including Slack Support for the four ways to reach us:

1. Ask for help in Slack (if the Brainfish assistant is installed in your workspace).
2. Search the Brainfish Help Center for self-service answers.
3. Email hello@brainfi.sh — we respond 24/5.
4. Use the community forum for broader "how do you do X?" questions.

Pricing and plans

See Pricing for the core platform, add-ons, and startup / enterprise plans.

Status and uptime

For the latest on outages and uptime, see the Brainfish status page.

Where we operate

Brainfish headquarters are in Sydney, Australia and San Francisco, USA, with primary operations in Australia, San Francisco, and India. We respond to support queries 24/5.